Dv188 treats every member's privacy as a non-negotiable priority. This policy clearly explains how we collect, use, store, and protect your personal information as a dv188 platform member in Malaysia.
These are not just words on paper — this is how we actively protect your personal data every day on the dv188 platform.
All communications between your device and dv188's servers — including logins, deposits, withdrawals and gaming activity — are protected by 256-bit SSL encryption, the same standard used by major Malaysian banks such as Maybank and CIMB. No third party can intercept or read your data while it is in transit.
Dv188 has never and will never sell, rent, or trade members' personal information to any third party for marketing or commercial purposes. Your data belongs to you — it is used solely for the operation of the dv188 platform and not for any external commercial gain.
Dv188 members' personal data is stored on servers protected by multi-layered access controls, advanced firewalls, and a 24/7 intrusion detection system. Only authorised personnel with a legitimate operational need are permitted to access member data.
As a dv188 member, you have the right to access, correct, delete, or request a copy of all personal data we hold about you. These requests can be made at any time through your account settings or by contacting the dv188 support team directly.
Your payment details — whether Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, FPX, Maybank2u, or CIMB Clicks — are never stored in full within the dv188 system. We only retain the authentication tokens required to process transactions, not your full account numbers or passwords.
Dv188 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure that all data collection, storage, and processing practices adhere to applicable Malaysian legislation, including the requirement to obtain explicit consent from members before their data is processed.
Dv188 collects personal information from members in a number of different situations. We only collect what is strictly necessary to provide you with a safe and reliable service. The following are the categories of information we collect:
When you register a dv188 account, make a transaction, or contact our customer support, you may provide us with the following information:
When you use the dv188 platform, our systems automatically collect certain technical information necessary for platform operations and to improve the user experience:
Note: dv188 does not collect sensitive information such as health details, religious beliefs, political views, or trade union membership, unless it is directly relevant to your responsible gambling programme at your own request.
In certain circumstances, dv188 may receive information about you from legitimate sources outside the platform — for example, from payment service providers for transaction verification purposes, or from identity verification agencies to comply with anti-fraud and anti-money laundering (AML) requirements. Such information is used solely for the stated purposes and is not combined with third-party marketing profiles.
| Data Category | Example | Purpose of Collection |
|---|---|---|
| Identity | Name, MyKad, date of birth | Age verification & KYC |
| Contact | Phone number, email address | Communication & account security |
| Finance | TnG and DuitNow payment tokens | Deposit & withdrawal process |
| Technical | IP address, device, browser | Security & platform improvements |
| Games | Betting history, winnings | Responsible platform & gaming operations |
Dv188 uses the personal information collected solely for legitimate, necessary, and relevant purposes in connection with providing the dv188 platform services to you. We will not use your data for unrelated purposes without first obtaining your explicit consent.
Dv188 only sends marketing communications — such as promotional information, bonus offers, and updates on new games — to members who have given their consent during registration or through the communication preference settings in their dv188 account. You may withdraw this consent at any time by updating your notification preferences in your account settings or by contacting our support team.
Dv188 does not make decisions that significantly affect you based solely on automated decision-making without any human involvement. All material decisions — such as account suspensions or withdrawal rejections — are always reviewed by qualified staff.
Dv188 does not sell, rent, or disclose members' personal information to third parties for their own marketing or commercial purposes. However, there are limited situations where we may need to share certain information with external parties in the interest of platform security and legal compliance:
Dv188 works with carefully selected third-party service providers to support platform operations. These include Malaysian payment processing providers (enabling transactions via Touch 'n Go, DuitNow, GrabPay, and others), cloud service providers, gaming software providers, and security service providers. All providers are bound by strict data confidentiality agreements and may only use shared data for the specific service purposes agreed upon.
Dv188 may be required to disclose member personal information to competent authorities when mandated by Malaysian law, a court order, or in response to official investigations into fraud, money laundering, or other financial crimes. In such circumstances, dv188 will disclose only the minimum information necessary and will notify the member where permitted by law.
If dv188 is involved in a merger, acquisition, asset sale, or business restructuring, members' personal information may be transferred as part of the business assets. In such circumstances, members will be notified by email and through a prominent in-platform notice at least 30 days before any data transfer takes place, and will be given the option to delete their account if they do not consent.
Our Commitment: dv188 never shares member data with advertising companies, data brokers, social media platforms, or any third party for marketing purposes without your explicit consent. This is a line we do not cross.
Dv188 continuously invests in security infrastructure to ensure your personal data is protected at all times. This is not merely a legal obligation — it is a responsibility we take seriously as a platform serving over 480,000 active members across Malaysia.
While dv188 implements robust security measures, the safety of your account also depends on your own actions. You are responsible for:
Dv188 staff will never ask for your account password via email, WhatsApp, or phone. If you receive any such request, do not comply — report it to us immediately at support@dv188-bangla.com.
The dv188 platform uses cookies and similar tracking technologies to keep the platform running smoothly, enhance the user experience, and help us understand how the platform is being used. Below is an explanation of the types of cookies we use:
These cookies are essential to the dv188 platform's functionality and cannot be disabled. They store your login session information, language preferences, items in your betting slip, and basic security settings. Without these cookies, the dv188 platform will not function correctly.
These cookies help dv188 understand how members use the platform — which pages are visited most frequently, where users encounter difficulties, how long gaming sessions typically last, and so on. All such data is collected in anonymised form and cannot be used to identify any individual. This information is used solely to improve the dv188 platform.
You can manage cookie usage through your browser settings. Most modern browsers allow you to view, delete, or block cookies. Please note, however, that blocking essential cookies may prevent you from fully using certain features of the dv188 platform. For further guidance on managing cookies on your device, please refer to your browser's help documentation.
Under Malaysia's Personal Data Protection Act 2010 and dv188's commitment to member privacy, you have the following rights regarding your personal data held by dv188:
Request a copy of all personal data dv188 holds about you in a readable format.
Request corrections to any personal data in dv188's records that is inaccurate, outdated, or incomplete.
Request the deletion of your personal data when it is no longer required for its original purpose of collection.
Opt out of the processing of your personal data for direct marketing purposes at any time.
Request a copy of your data in a structured, machine-readable format for transfer to another platform.
Request a restriction on the processing of your data in certain circumstances, pending review or dispute.
To exercise any of the rights above, you may contact the dv188 data protection team by email at support@dv188-bangla.com or via in-platform live chat. dv188 will process your request within 30 business days. In certain cases, we may require additional identity verification before processing data-related requests to ensure the security of your account.
Dv188 retains members' personal data only for as long as it is needed for the purposes stated in this Privacy Policy, or as required to fulfil our legal obligations. The following are general guidelines on dv188's data retention periods:
Once the relevant retention period has elapsed, your personal data will be securely deleted or anonymised in a manner that can no longer be linked to you personally. If you close your dv188 account, data not subject to legal retention requirements will be deleted within 90 days of the account closure date.
All dv188 services are intended exclusively for individuals aged 18 and above. dv188 does not knowingly collect, store, or process any personal data from individuals under the age of 18.
Should dv188 discover that personal data has been collected from a minor without the knowledge or consent of a lawful guardian, we will take immediate action to delete that data and close the relevant account. Parents or guardians who are concerned that their underage child may have registered or used the dv188 platform are encouraged to contact us promptly at support@dv188-bangla.com for immediate action.
If you discover that a minor has accessed or registered on the dv188 platform, please contact us immediately. We will respond within 24 hours and take all necessary steps to protect the safety of the child concerned.
Dv188 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operating practices, new legal requirements, or improvements in the way we protect member data. Whenever a material amendment is made to this Privacy Policy, we will notify members through the following means:
Continued use of the dv188 platform after the effective date of any Privacy Policy amendment constitutes acceptance of the revised terms. If you do not agree with the changes made, you have the right to withdraw your consent and close your dv188 account — we will process any remaining balance in accordance with the standard withdrawal procedure.
Dv188 takes every privacy and personal data enquiry, complaint, or request seriously. If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or would like to report a privacy concern, please contact us through the following channels:
Dv188 is committed to responding to all privacy-related enquiries within 5 business days. For more complex requests such as data access or data deletion applications, we will acknowledge receipt within 2 business days and complete the process within 30 business days.
This Privacy Policy should be read together with Terms & Conditions and Responsible Gaming Policy dv188 for a comprehensive understanding of how our platform operates and how we protect your interests as a member.
More than a written policy — this is dv188's genuine commitment to our members' privacy.
We understand that trust is the foundation of the relationship between dv188 and each of our 480,000 active members across Malaysia. When you register an account at dv188, make a deposit of RM50 via Touch 'n Go eWallet, or win a RM100,000 jackpot and request a withdrawal to DuitNow — you are placing your trust in us with your most sensitive information: your identity, your financial details, and your personal activity.
Trust is not something we take lightly. dv188 was built by Malaysians for Malaysian players — and we understand how important privacy is within our country's cultural and legal context. Malaysia's Personal Data Protection Act 2010 provides a clear legal framework, and dv188 ensures we not only comply with it but go beyond its minimum requirements.
The most important thing for you to know: dv188 has never sold your data. Not once. Your information is not traded to advertisers, data brokers, or any third party for our commercial benefit. Your data belongs to you — we hold it only while you use our platform, strictly for legitimate operational purposes, and we will securely delete it when it is no longer needed.
The technical security measures we employ — 256-bit SSL encryption, data encryption at rest, two-factor authentication, 24/7 security monitoring, and independent audits every six months — are not simply boxes we tick on a compliance checklist. They represent a genuine investment in our members' security. Because we know that a single security incident is enough to shatter trust that takes years to build.
If you ever have concerns about how dv188 handles your personal data, or feel that your privacy rights have not been properly upheld, we invite you to reach out to us directly. The dv188 support team communicates in natural Bahasa Melayu — not translated scripts — and we are ready to listen and help. You can contact us at any time via live chat within the platform or by email at support@dv188-bangla.com.
This Privacy Policy is to be read together with Terms & Conditions and Responsible Gaming Policy dv188. For any privacy-related enquiries, contact us at support@dv188-bangla.com.